Fanatical Support Promise
It is the no excuses, no exceptions, can-do way of thinking that My PC Team brings to work every day. Your complete satisfaction is our sole ambition. Anything less is unacceptable.
Working hard 24x7x365 to support you is more than our job. It's who we are. Our driving purpose is to take care of you, making technology work for you. And if for some reason it does not you will be surprised at the lengths we go to make things right. Any issue you have is quickly taken care of by My PC Team, so you'll never have to worry about it again. Ever.
Elements of the Fanatical Support Promise
Responsiveness
My PC Team is available 24 hours a day, 7 days a week, 365 days a year. We realize that when your computer stops working at 3:00 AM just as you are putting the finishing touches on that presentation for your 8:00 AM meeting, that is the time you need us most. We will rise to the 3:00 AM call and resolve your urgent issues in your time of need.
Free Telephone Support
We never charge for telephone support. That includes no charge for advice or answering your questions. We would rather have you call us immediately for your minor issues or big questions before delay or bad advice turns a small problem into a larger one. We also know that by providing free telephone support we are the first ones you will recommend to your friends and family.
Yes-We-Will Standard of Customer Care
What this means is we will do anything you want as long as it is not illegal, unethical or not consistent with the best standards of making technology work for you. Are you moving your home office and you need help moving the computer? Not only will we help you move your computer, but if you request, we will help with the desk, chairs, and even help re-hang the pictures on wall. Our motto is we will do whatever it takes to make technology work for you.
Expertise
Everyone you talk to at My PC Team is an expert at making technology work for you. We utilize our piers, vendor relations, and subject matter experts just to name a few of our resources to find solutions and resolve your issues fast and correctly the first time.
Honoring the Fanatical Support Promise
100% Customer Satisfaction
We cannot promise that we will resolve all your issues without incident. What we can promise is that if something goes wrong or we make a mistake we will rise to the occasion, take action, resolve the issue and accept responsibility.
Short-Pay Guarantee
When you receive an invoice or charge from My PC Team and are not 100% satisfied simply pay the amount your believe is fair for the work that was completed and hold back the balance until the issue is resolved to your satisfaction.
100% Money Back Guarantee
If our Short-Pay Guarantee is not enough and we still have not lived up our Fanatical Support Promise we will refund 100% of your payments for the last 30 days, no pressure, no questions asked. But we are sure it will never come to that.
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